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Apple Support

November 10th, 2008

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Today is NOT my day when it comes to Apple products. I bought Mobile Me, the ridciulously overpriced service Apple offers, specificaly for its photo album capabilities, but I cannot activate it. Although I am logged into iTunes using my AppleID, and I am registered with my iPhone, AppleTV, etc, for me.com, it says there is no such user. So I figured that I could very quickly get this fixed by calling 1-800-MY-APPLE.

But Apple offers no phone support for MobileMe. When you dial and tell the comoputer you want to discuss “Mobile Me”, it says “Our support is now available online at me.com/help. Thank you. Goodbye.” Then it promptly hangs up on you. Fail.

My solution? Call and just ram through any menu prompt until I get to an operator and force them to help me. Apple support is generally pretty decent, but aside from the fact that Mobile Me is priced about 5 times too high, they have the audacity to provide no real manner of support other than the massively un-realtime web.

Boo, Apple, boo! You’ve let me down a lot recently. I hope my new iMac makes me happy, or it may be my last Apple product (for awhile, at least).