Comments on: My Faith in Google Is Now In Question http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/ crunchy nuggets, served semi-daily Sat, 20 Mar 2010 05:18:46 +0000 http://wordpress.org/?v=abc hourly 1 By: A Review of Online Photo Services | firsttube.com http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/comment-page-1/#comment-2393 A Review of Online Photo Services | firsttube.com Sat, 25 Jul 2009 15:10:50 +0000 http://firsttubecom/read/My-Faith-in-Google-Is-Now-In-Question#comment-2393 [...] it’s simple to use, Picasa Web has been missing too many features for too long, and after Google locked me out of their software for a few days due to a bug of some sort, and their iPhoto plug-in stopped working, I decided it was time to start checking out the [...] [...] it’s simple to use, Picasa Web has been missing too many features for too long, and after Google locked me out of their software for a few days due to a bug of some sort, and their iPhoto plug-in stopped working, I decided it was time to start checking out the [...]

]]> By: Krebalo http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/comment-page-1/#comment-2364 Krebalo Thu, 09 Jul 2009 05:49:13 +0000 http://firsttubecom/read/My-Faith-in-Google-Is-Now-In-Question#comment-2364 For those who discover themselves in same desperate situation. Today, after some picasa help forum posts and after some reply's to picasa-support robo-mail I finally received Checkout receipt and I can see my bought plan on Checkout page. I hope my storage will go accessible very soon. For those who discover themselves in same desperate situation. Today, after some picasa help forum posts and after some reply’s to picasa-support robo-mail I finally received Checkout receipt and I can see my bought plan on Checkout page. I hope my storage will go accessible very soon.

]]> By: Krebalo http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/comment-page-1/#comment-2360 Krebalo Wed, 08 Jul 2009 07:21:45 +0000 http://firsttubecom/read/My-Faith-in-Google-Is-Now-In-Question#comment-2360 Exactly the same case here but couple of years later. So I just get to the point: I cannot upgrade my online storage anymore. It is a serious bug but nobody in google forum or picasa-support responds :( More than 25 days have passed since Annual Renewal date of Google Paid Storage (renewal of 10GB) but my storage limit is still 1GB. And when trying to checkout manually, this text appears: "An order for additional storage has already been placed from this account. Please allow up to 24 hours for this order to successfully complete before resubmitting" All reported issues I have found so far have happened in 2007 or 2008. Am I alone? Exactly the same case here but couple of years later. So I just get to the point:

I cannot upgrade my online storage anymore. It is a serious bug but nobody in google forum or picasa-support responds :(

More than 25 days have passed since Annual Renewal date of Google Paid Storage (renewal of 10GB) but my storage limit is still 1GB. And when trying to checkout manually, this text appears: “An order for additional storage has already been placed from this account. Please allow up to 24 hours for this order to successfully complete before resubmitting”

All reported issues I have found so far have happened in 2007 or 2008. Am I alone?

]]> By: Chris http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/comment-page-1/#comment-609 Chris Tue, 01 Jan 2008 13:35:33 +0000 http://firsttubecom/read/My-Faith-in-Google-Is-Now-In-Question#comment-609 I came across this post after looking to see if anyone else has had the same problem with disappearing Picasa upgrade storage at renewal time.<br /> <br /> Same thing just happened to me - renewal email assuring me everything should be fine and dandy, no need to take any action etc. as the storage would automatically renew. Then today I go to upload more images to Picasa and all of a sudden my storage is back down to the default level and I can't upload anything.<br /> <br /> I try to manually upgrade the storage via Google checkout only to have the order cancelled with the message "Another order modified the user's storage plan before this order was received". Checking the purchase history in Google checkout shows no automated renewal attempt at all.<br /> <br /> Like you, I will be seriously re-evaluating Google's ability to securely store my valuable information if this results in any data loss.<br /> <br /> With free services (GMail, GoogleDocs etc) then I accept that you don't get any guarantees. However when I pay Google for something I believe I am entitled to a basic level of customer support. In this case the slew of automated Google-bot responses I have had to date just don't cut it!<br /> <br /> Lets hope Google can re-instate my extra paid for storage quickly.... what happened in the cases above (I note these are a few months old now)? Did Google gets things sorted or did you take your business elsewhere? I came across this post after looking to see if anyone else has had the same problem with disappearing Picasa upgrade storage at renewal time.

Same thing just happened to me – renewal email assuring me everything should be fine and dandy, no need to take any action etc. as the storage would automatically renew. Then today I go to upload more images to Picasa and all of a sudden my storage is back down to the default level and I can’t upload anything.

I try to manually upgrade the storage via Google checkout only to have the order cancelled with the message “Another order modified the user’s storage plan before this order was received”. Checking the purchase history in Google checkout shows no automated renewal attempt at all.

Like you, I will be seriously re-evaluating Google’s ability to securely store my valuable information if this results in any data loss.

With free services (GMail, GoogleDocs etc) then I accept that you don’t get any guarantees. However when I pay Google for something I believe I am entitled to a basic level of customer support. In this case the slew of automated Google-bot responses I have had to date just don’t cut it!

Lets hope Google can re-instate my extra paid for storage quickly…. what happened in the cases above (I note these are a few months old now)? Did Google gets things sorted or did you take your business elsewhere?

]]> By: smpetty http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/comment-page-1/#comment-153 smpetty Mon, 03 Sep 2007 04:49:40 +0000 http://firsttubecom/read/My-Faith-in-Google-Is-Now-In-Question#comment-153 Me too - really frustrating. I re-entered my billing info on Google checkout several times thinking it might be a credit card issue... nope. And Google is mum on the subject. Me too – really frustrating. I re-entered my billing info on Google checkout several times thinking it might be a credit card issue… nope. And Google is mum on the subject.

]]> By: Ron J http://firsttube.com/read/My-Faith-in-Google-Is-Now-In-Question/comment-page-1/#comment-152 Ron J Sun, 02 Sep 2007 11:51:51 +0000 http://firsttubecom/read/My-Faith-in-Google-Is-Now-In-Question#comment-152 Been happening to me too. Should have expired Jul 8th, then with no warning expired yesterday. And I get the same stupid message when I try to renew. Been happening to me too. Should have expired Jul 8th, then with no warning expired yesterday. And I get the same stupid message when I try to renew.

]]>